1. Refund Eligibility
Refunds are only initiated under the following circumstances:
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Sold-Out Products: If the desired product(s) are sold out.
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Shipping Zones: If the indicated delivery destination is not within our shipping zones.
If your refund is approved, it will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment within a maximum of 5 working days. If your refund does not reflect after this period, please contact us at eyebarke@gmail.com or via our Instagram page @eyebarke.
2. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
3. Exchanges
We only replace items if they are defective, damaged, or if the wrong product has been delivered according to your order. To return your product, we will arrange for a rider from our team to collect the item(s) from you and deliver the correct products as specified.
4. Return Process
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Requesting a Return: To initiate a return, please contact our customer service team at eyebarke@gmail.com or our Instagram @eyebarke with your order number and reason for the return.
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Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
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Shipping Returns: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Contact Us
For any questions regarding refunds or exchanges, please contact us at:
Eye Bar KE
eyebarke@gmail.com
0740589699
[Instagram Handle: @eyebarke]
